International Services


Vivaleas is a global company that provides customers with a range of patient-centric support services, designed to improve the quality of each patient’s experience and healthcare outcome(s) when they are prescribed life-saving and/or complex pharmaceuticals. Every country, every patient and every therapy has unique characteristics and problems that need to be addressed to enable scalable, international patient support programs. As a Swiss-based company with international reach, we support patients worldwide to achieve their desired healthcare outcomes. We excel in the analysis of existing barriers to care in the different healthcare environments across Europe. We relentlessly develop, run and optimize solutions for patient support management. Our knowledge base and proprietary platform allow us to design and operate scalable, flexible international programs that secure consistency and quality.

Patient Support Programs


We understand no one has chosen to be a patient.

We are all people who aspire to live a full, rewarding life. Yet sometimes we have to face challenging times and our strength, our force, our health is put in danger as we walk through such moments. Our aim is to contribute to make this journey as smooth and easy as possible. Vivaleas develops patient support programs that are designed to the individual needs and specifics of the respective health condition, country of residence and local health system.

Patient Support Programs include regular touch points with the patients, adherence and compliance monitoring, coordination of prescription and refill management and where needed, homecare services. Vivaleas focuses on tangible and achievable strategies to help patients achieve optimal outcomes and results. Every support program is developed in consultation and collaboration with Key Opinion Leaders, latest medical and pharmaceutical literature, National Competence Centers and Patient Associations. Our services are designed and coordinated in close collaboration with specialized physicians and can include interactions with close relatives/caregivers when needed. Vivaleas’ services and solutions may vary country to country to respect and follow local regulations and healthcare dispensation specificities.

Healthcare Professionals


We support your patients in their therapeutic journey by enhancing the coordination of the relevant activities and their self-care information needs.

Each patient is provided appropriate training materials and regularly scheduled consultations to keep them on track throughout the course of their therapeutic journey. All consultations will be consistently delivered and documented using Vivaleas’ patient support information technology system. Our system has been utilized to manage complex pharmaceutical care protocols and patient support programs for thousands of patients over the past twenty (20) years.

Our programs are designed to address therapeutic areas pertaining to particular medications or treatments. We provide services in the following therapeutic areas: immunology, oncology, rheumatology, neurology, gastroenterology, dermatology and infectious diseases.

Vivaleas’ support programs are based on state of the art protocols. All programs are developed in consultation and collaboration with Key Opinion Leaders, latest medical and pharmaceutical literature, National Competence Centers and National Health Authorities. In many programs, we include case reviews with the treating doctor and/or include relatives/caregivers, when authorized by each patient.

Vivaleas’ services and solutions may vary country to country to respect and follow local regulations and healthcare dispensation specificities.

Institutions


We partner with institutions whether public or private.

Vivaleas is committed to deliver state of the art patient support programs which are designed to optimize health provision to the patient. By coordinating care and connecting the touch points around the patient, we aim to secure greater value to patients and institutions with the common goal: optimize outcomes.

Payors


Partnerships with payors are at the core of our commitment.

Payors require quality healthcare to be accessible for every patient. We help as patients integrate a complex medication regimen into their life or as they need ongoing help over the longer term of a chronic illness and treatment. Care activities coordination, adherence and compliance plans included in our support programs allow patients to be better informed, and contribute to a reduction of non-quality related events and improve safety. Our aim is to partner with the Payor community to deliver our contribution to the health of patient populations who are prescribed today’s high-tech medications.

Pharma


Vivaleas can help to achieve your goals and coordinate your activities internationally.

Our scalable platform secures consistency in the delivery of medication or therapy-centered patient support programs.

We can support you for new product launches, early market access programs, compassionate services, specific regulatory demands, and tighter safety controls on distribution and/or usage of your products. Vivaleas works as your partner–connecting the dots and providing simple, efficient solutions to eliminate barriers to care. Vivaleas can also serve as an objective third party that collects and reports “real world evidence” during a contingent market or reimbursement approval period for a new medication. We will be working hand-in-hand as a pivotal member of your team and will enable private public partnerships (PPPs) where needed.